Privacy Policy

Unity Harbor House (“Unity Harbor House,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and services. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

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1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with Unity Harbor House, including when you submit a housing application, contact form, inquiry, donation, or other form through our website.

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Depending on the nature of your interaction with us, information we collect may include:

• Name and contact information, such as email address, phone number, and mailing address

• Information provided in a housing application, including information relevant to determining eligibility or suitability for a housing pathway

• Housing needs, household or family information, and other information you voluntarily provide in connection with an application

• Health, recovery, or other sensitive information that you voluntarily provide when relevant to a housing application or inquiry

• Communications and correspondence you have with Unity Harbor House

• Donation information and transaction details

• Information associated with a future resident account or portal

• Payment-related information, if online rent or other payments are made available through the website or resident portal

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We may also automatically collect certain technical and usage information when you visit our website, such as your IP address, browser type, device information, pages viewed, and information about how you interact with the website. We may use cookies and similar technologies for website functionality, security, analytics, and performance.

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2. How We Collect Information

We may collect information directly from you when you:

• Submit a housing application

• Complete a contact or inquiry form

• Communicate with us through live chat, email, phone, or other channels

• Create or use a resident account or portal, when available

• Make a donation

• Make a payment through our website or resident portal, when payment functionality is available

• Otherwise voluntarily provide information to us

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We may also receive information from service providers that help us operate our website, communications, payment processing, application systems, or related services.

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3. How We Use Your Information

We may use personal information for purposes including:

• To receive, review, and evaluate housing applications

• To communicate with you about an application, housing inquiry, or other request

• To determine which housing pathway or information may be relevant to your needs

• To provide and manage resident services and accounts, when applicable

• To process donations and payments, when applicable

• To maintain payment records and transaction history

• To send administrative and service-related communications

• To operate, maintain, secure, and improve our website and services

• To protect the safety, security, and well-being of our residents, visitors, staff, and community

• To prevent fraud, misuse, or unlawful activity

• To comply with applicable laws, regulations, legal processes, or other lawful obligations

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We do not sell personal information for monetary consideration.

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4. How We Share Your Information

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with trusted service providers that assist us with website hosting, forms, communications, application processing, payment processing, information technology, security, or other operational functions.

We may also disclose information:

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Compliance with Law: When required or permitted by applicable law, legal process, court order, subpoena, or governmental request.

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Safety and Legal Rights: When we believe disclosure is reasonably necessary to protect the safety, rights, property, or security of Unity Harbor House, our residents, our visitors, or others; to investigate suspected fraud or unlawful activity; or to enforce applicable policies or agreements.

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With Your Direction or Consent: When you request or authorize us to share your information.

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5. Payment Information

Unity Harbor House may make online payment functionality available in the future, including through a resident portal for rent and other authorized payments.

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When payment functionality is available, payment transactions may be processed through third-party payment providers. We may receive information such as transaction amounts, dates, payment status, and other transaction-related information necessary to maintain payment records and administer your account.

Payment card information may be collected and processed by the applicable payment provider. We will not intentionally retain full payment card numbers on our website systems.

Payment providers may maintain their own privacy policies governing their collection and use of payment information.

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6. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

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However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

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7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

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Retention periods may vary depending on the type and purpose of the information.

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8. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, improve performance, and support security and functionality.

You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some portions of the website.

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9. Third-Party Services and Links

Our website may use or link to third-party services, websites, applications, or payment providers. These third parties may collect and process information according to their own privacy policies.

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Unity Harbor House is not responsible for the privacy practices of third-party websites or services that we do not control.

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10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

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To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

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11. Children's Privacy

Our website may provide information about housing pathways that involve children or young people; however, the website is not intended to knowingly collect personal information directly from children for independent use of the website.

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Where information concerning a minor is necessary for a housing application or related process, that information should be provided by an appropriate parent, guardian, or other authorized adult, as applicable.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

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When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage visitors to review this Privacy Policy periodically.

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13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

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Unity Harbor House
info@unityharborhouse.com
(951) 951-3324